Suspension & Shock
Servicing
Forks and shocks from Fox, RockShox and more, stripped, rebuilt and dialled in by riders who actually ride. Drop it in at Papamoa, or send it to us from anywhere in the North Island.
Choose your path
However far you are from Papamoa, getting your suspension serviced by our workshop is a straight line, not a maze.
Drop It In
Bring your fork, shock or full bike straight to our Papamoa workshop and talk it through with the tech doing the work.
- Face-to-face with the person servicing your suspension
- Same-visit assessment on most forks and shocks
- Free bike safety check while you're in
Post It In
Pull your fork or shock, box it up, and courier it to Papamoa. We'll service it and send it straight back.
- Packing checklist sent when you book
- Same workshop, same techs, same standard
- Status update before it goes back in the box
A proper strip-down, not a wipe and a squirt of lube
Every fork and shock that comes through the door gets fully stripped, inspected and rebuilt, not just topped up.
Full strip-down & clean
Fork or shock is completely disassembled and every part cleaned before inspection. Nothing gets reused unchecked.
Seals, bushings & oil
Wear parts are replaced, oil is refreshed to spec, and bushings are checked for play or wear.
Damper & air spring check
Internals are inspected for damage, contamination or leaking, and re-serviced to keep the ride consistent.
Rebuild, pressure & test
Reassembled to spec, aired or sprung, and checked for smooth, consistent travel before it leaves the bench.
Four steps, start to finish
Whether it's dropped off in Papamoa or couriered in from Auckland, the journey looks the same.
Book
Tell us what you're riding and what it's doing (or not doing). Choose drop-off or delivery.
Send it or bring it
Walk it into Papamoa, or pack it up and courier it to us. Packing checklist included.
We service it
Full strip-down, rebuild and test on the bench by the same team that rides the trails you do.
Ride away
Collect in-store, or we box it up and send it back, dialled in and ready to ride.
Serviced by people who actually ride
Real riders on the tools
Our techs ride the same trails your suspension needs to handle. This isn't a call-centre drop-off.
Fox & RockShox, plus more
We work on the suspension brands we sell and stand behind, including Fox and RockShox forks and shocks.
One Papamoa workshop
No suspension leaves the region. Every service is done in-house at 9/38 Ashley Place, not outsourced.
Fast, reliable turnarounds
A streamlined process gets you back on the trail without your bike sitting on a rack for weeks.
Before you book
How often should I service my suspension?
What's included in a suspension service?
How does the North Island delivery service work?
Do you service e-bike suspension too?
Can I get a quote before booking?
Get your suspension sorted
Drop it in at Papamoa, or box it up and send it from anywhere in the North Island. Same workshop, same standard, either way.